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Please read our booking conditions carefully before completing your order.

First Aid Training Courses

1.1 First Aid Bristol Ltd reserves the right to cancel or reschedule courses without penalty or liability if there are bookings which it deems to be insufficient, or for reasons outside its control. First Aid Ltd will try to notify participants as soon as reasonably possible if a course has to be cancelled or moved. We will always work with you to secure new dates that are convenient.

1.2 Once payment is made this is considered acceptance of our booking conditions and official registration on the course you have selected.

Cancellation & Refund Policy

2.1 The Buyer can cancel their first aid course at any time.

  • A full refund minus a £10 administration fee will be granted if a cancellation is made any time up to 10 days before course.
  • Between 10 working days and 3 days prior to course a 50% refund will be granted.
  • If within 3 working days of the booked course date then no refund will be granted.

2.2 If the Buyer wishes to amend the date of their booking, First Aid Bristol will make every effort to find an alternative date. If no substitute can be agreed upon then a full refund minus a £10 administration fee will be granted. However, you must inform us before 10 business days to the original course date.

If between 10 days and the originally selected course date and still no alternative course date is agreed upon the booking will be treated as a cancellation and a refund of 50% will be granted to the Buyer.

2.3 Participant substitutions can be accepted, without charge, at any time provided that the substitute fulfils the course requirement.

Qualifications of Participants

3.1 Registrants on qualification courses should note that successful completion of such courses requires participants to demonstrate an understanding of the underlying principles and competence in the selection, administration and feedback of the techniques or equipment concerned. Whilst First Aid Bristol Ltd will make every reasonable effort to ensure a high standard of training and impartiality in such awards, no guarantee is given that every participant attending will receive such qualification.


4.1 First Aid Bristol Ltd uphold the training guidelines as established by the Health & Safety Executive (HSE) and has a duty to change and/or update the training courses in line with the standards as laid down by the HSE. We will advise delegates of changes if affected by new standards and provide suitable guidance in accordance. No refund will be given. We do not accept liability for any changes to the course.

4.2 Prices and specifications of Training and Services are correct at the time of publication on our website or other relevant literature but are subject to change without notice.

4.3 You agree to provide us promptly with such information as we may reasonably require from you in connection with the provision of our services.

4.4 We will not be liable for any indirect special or consequential loss (including, without limitation, loss of turnover or profit, goodwill anticipated savings and expenditure). In any other case, save for fraud or wilful default on our part and save also for death or personal injury caused by our negligence, our liability, whether arising under contract, tort or under statute or otherwise, shall be limited to direct losses suffered by you as a result of our acts or omissions and shall not exceed the amount of our charges for the course in connection with which the claim arises.

4.5 No variations to these terms and conditions shall have any effect unless agreed in writing by a director of First Aid Bristol Ltd.

4.6 Variation. These terms and conditions shall apply to the exclusion of all other terms and conditions, including any that you attempt to apply under any purchase order, booking confirmation or any other document; and, no variation of these terms and conditions shall be effective unless in writing and signed on behalf of First Aid Bristol by one of its directors.

1.7 First Aid Bristol LTD reserve the right to amend the Terms and Conditions as laid out in this document, without prior notice.