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Quality Assurance

Here are 4 possible alternative ways to write the statement:

• First Aid Plymouth follows the HSE recommendations and guidelines for all our first aid training courses. The content of all our first aid courses follows the HSE guidelines and meets the current standards for first ad practice, class sizes are suitable and take into account the needs and abilities of those taking any training.

All our instructors are fully trained to a high level and are up to date with all the latest HSE information and first aid technology. They have real first aid emergency experience and bring this to the classroom. Read more about our instructors on the about page

All our instructors have completed a first aid trainer course which includes high level first aid training and the level 3 award or higher in Education and Training which also qualifies them to teach in any post 16 establishment. As part of good practice we keep them updated with any changes that happen in first aid as recommended by the HSE. Some instructors hold the higher teaching award PGCE (Post Graduate Certificate in Education).
We have a quality assurance system in place which all our clients can inspect if they wish. The competence of our trainers and assessors is regularly reviewed and we have a regular in-house training programme. We have a designated person who is responsible for quality assurance, including assessing the skills of trainers/assessors at least once a year.

We have a course evaluation procedure that includes feedback from students after each course; a complaints procedure; a way of keeping a detailed record of assessments for each student and store those records for at least three years after the course is finished; enough well-maintained equipment that allows students to complete their training and assessment within the appropriate contact hours; where training is provided in blocks, these blocks are not less than two hours long and ensure the candidate has completed the course and the assessment within a reasonable time frame, ie for 3-day FAW – 10 weeks, 2-day requalification FAW – 6 weeks, and EFAW – 3 weeks.

For candidates for training who have learning or communication difficulties we will make reasonable adjustments to accommodate their learning needs; where candidates have a disability, we will make reasonable adjustments during the training. However, at the final (summative) assessment stages the candidate must show their first-aid competence without any help.

Does the first-aid training course cover a suitable syllabus?
First aid at work – we provide a syllabus as recommended by HSE. The training and assessment face-to face contact hours are at least 18 hours (not including breaks) over a minimum of three days.

First aid at work re qualification – we provide a syllabus covering the same topics as those in the initial first aid at work course. The training and assessment face-to-face contact hours are at least 12 hours (not including breaks) over a minimum of two days.

Emergency first aid at work – we provide a syllabus covering the topics as recommended by HSE. The training and assessment face-to-face contact hours are at least six hours (not including breaks) over a minimum of one day.

Emergency first aid at work re qualification – the syllabus and duration of this course are the same as for the initial EFAW course, ie six hours, not including breaks.