Our Refund Policy
Please see this page for all information regarding our refund policy and what steps to take should you need to request a refund for any of our courses.
If you have any questions or need additional advice regarding our refund policy please do not hesitate to get in touch.
1.1 First Aid Exeter reserves the right to cancel or reschedule courses without penalty or liability if there are bookings which it deems to be insufficient, or for reasons outside its control. First Aid Exeter will try to notify participants as soon as reasonably possible if a course has to be cancelled or moved. We will always work with you to secure new dates that are convenient.
1.2 Once payment is made this is considered acceptance of our booking conditions and official registration on the course you have selected.
1.3 Rescheduling a booking date after a booking is made is treated the same as a cancellation and all cancellation and refund terms apply. This is due to the commitment made by instructors and venues to the original dates and the loss of earnings related to any changes.
Cancellation & Refund Policy
2.1 The Buyer can cancel their first aid course at any time.
- A full refund minus a £10 administration fee will be granted if a cancellation is made any time up to 10 full days before the day of your course.
- Between 10 days and 4 days prior to your course date then a 50% refund will be granted.
- If within 3 full days prior of your booked course date then no refund will be granted.
2.2 Participant substitutions can be accepted, without charge, at any time provided that the substitute fulfills the course requirement.
Qualifications of Participants
3.1 Registrants on qualification courses should note that successful completion of such courses requires participants to demonstrate an understanding of the underlying principles and competence in the selection, administration and feedback of the techniques or equipment concerned. Whilst First Aid Exeter will make every reasonable effort to ensure a high standard of training and impartiality in such awards, no guarantee is given that every participant attending will receive such qualification.